Shipping

Shipping & Fulfillment Policy

Worldwide Tracked Shipping on every order. At Mediaplusin, our mission is to connect innovative products with global customers through fast, reliable delivery — backed by our Item Delivery Guarantee. This page explains how we process, ship, and handle orders across our marketplace.

  1. Overview
    What to find here: how shipping works across our global marketplace.

Mediaplusin operates as a marketplace platform where independent sellers fulfill and ship their own products directly to buyers. Each seller is responsible for packaging, dispatching, and ensuring delivery of their items. Mediaplusin monitors performance and supports both customers and sellers to maintain a smooth experience.

  1. Processing Time
    Once an order is placed, the seller confirms availability, performs quality checks, and prepares the item for dispatch. Processing generally takes 1–6 business days. You’ll receive an email confirmation with tracking information once your item ships.

  2. Estimated Delivery Times

Region Tracked Shipping Estimated Delivery Time
United States ✔ 6–10 business days
Europe ✔ 6–10 business days
Oceania / South-East Asia ✔ 10–15 business days
All Other Countries ✔ 10–25 business days

Delivery timelines are estimates and may vary by location, customs procedures, and local carrier performance. Most orders arrive earlier than the maximum timeframe.

  1. Multiple & Partial Shipments
    Orders containing items from multiple sellers may arrive in separate packages. Each shipment will include its own tracking number and estimated delivery window.

  2. Customs, Duties & Taxes
    International orders may be subject to customs duties, import taxes, or local charges once they reach your country. These fees are determined by your local authorities and are the buyer’s responsibility. Mediaplusin is not responsible for customs delays or additional charges imposed by destination countries.

  3. Delays & Force Majeure
    While we work hard to ensure timely deliveries, external factors such as severe weather, natural disasters, customs inspections, strikes, or global disruptions may cause unforeseen delays. Mediaplusin and its sellers are not liable for delays beyond their control but will always assist in tracking and resolving affected shipments.

  4. Item Delivery Guarantee
    Every order is backed by our Delivery Guarantee. If an item is not delivered within 14 weeks from the shipment date, you may choose a full refund or a free reshipment.

To request assistance, email Mediaplusin@outlook.com with your order number. Claims beyond the 14-week period will be reviewed individually.

  1. Pre-Orders & Made-to-Order Items
    Some products are handmade, customized, or available for pre-order. These items may require additional production time before dispatch. Estimated timelines are displayed on the product page.

  2. Address Accuracy & Delivery Issues
    Please ensure your shipping address is entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may require additional reshipping fees. If tracking shows a completed delivery but the package is missing, check with local carriers or neighbors before contacting support.

  3. Damaged, Lost, or Incomplete Orders
    If an order arrives damaged or incomplete, contact us within 7 days of delivery with photos and order details. We’ll coordinate with the seller to resolve the issue quickly. Lost packages verified by the carrier will qualify for replacement or refund.

  4. Shipment Transparency Promise
    All shipments include tracking numbers and real-time status updates. We only partner with logistics providers that meet strict reliability standards. You can view live shipment progress through your order confirmation email or account dashboard.

  5. Seller Verification & Performance Standards
    Every seller on Mediaplusin must maintain verified fulfillment practices and consistent on-time delivery. Sellers failing to meet performance standards may face temporary suspension or removal from the marketplace. This ensures our customers receive dependable service every time.

  6. Optional Shipping Protection
    During checkout, customers may choose optional shipping protection (when available) for faster or insured delivery. This service provides enhanced coverage in case of loss, damage, or delay.

  7. Global Compliance
    This policy aligns with international consumer standards, including the EU Consumer Rights Directive (2011/83/EU), the UK Consumer Contracts Regulations, and relevant U.S. shipping laws. We aim to provide transparent, fair, and accessible shipping experiences worldwide.

  8. Frequently Asked Questions
    How long does shipping take?
    Delivery usually takes between 3–25 business days depending on location. Most orders arrive earlier.

Can I track my order?
Yes. A tracking number will be emailed once your item ships. You can track it anytime from your account or the carrier’s site.

What if my order is delayed?
If your order exceeds the maximum estimated timeframe, contact Mediaplusin@outlook.com. We’ll resolve it under our Delivery Guarantee.

  1. Contact Us
    For any shipping or fulfillment concerns, reach out to our support team:

Mediaplusin
Email: Mediaplusin@outlook.com